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Searching for a Better Shopping Experience

Jul 30, 2018

A Guide to AI-Powered Ecommerce

At a time where almost half of all product searches start at Amazon and average conversions rates are in the 1-2% range, delivering on customer expectations has never been more important than it is today.

Whether they’re buying school supplies or 1,000 yards of copper piping, online customers expect they will get a frictionless, intuitive, human-centric experience regardless of what screen they’re on – and will readily switch to a competitor if those boxes aren’t checked.

In Searching for a Better Shopping Experience, Verndale’s Jeff Pratt and Nep Vijayaraja from Coveo explore customer-centric commerce, and how companies must evolve to meet the ever-growing expectation for contextually relevant online shopping experiences.

Download this free eBook to learn about:

The Evolution of Purchase-Intent Psychology
How UX Drives CX
Technology Enablement of Brand Loyalty
The Impact of AI and Machine Learning
Rethinking Search in Context
Building a Mature Martech Stack

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How Retailers are Responding to Shifting Customer Expectations

Jan 28, 2021 • 4 Minute Read

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