CDMV Unleashes B2B Success with a B2C Approach
CDMV
The Challenge
CDMV, a leading pan-Canadian distributor in the animal welfare industry, faced the challenge of modernizing their digital platform to better serve B2B veterinarians and veterinary groups. Their goal was to replace the legacy system with a state-of-the-art B2B ecommerce site that rivaled top B2C experiences. The veterinary supply company sought a platform offering personalized and easy shopping, regulatory compliance, and internal efficiencies so their clients could focus on what really matters—animal care.
The Solution
In partnership with Royal Gramma for creative design, we implemented a phased, iterative approach to ensure uninterrupted service during the transition. We prioritized product management, security, composability, and internal enablement to build a microservice-connected architecture that enabled integrations with various components through APIs. We started with a Minimum Viable Product (MVP) for a select group of clients to beta test, allowing us to fine-tune the platform without disrupting the primary commerce operations.
As the project progressed, we introduced a complete set of transactional features and launched additional sales channels for CDMV's client purchasing group and veterinarians buying controlled substances. Thanks to the architecture facilitated by APIs, these new channels were quickly and efficiently configured rather than building new functionalities from scratch. The controlled sales channel took two months to meet Health Canada's strict security requirements. We also digitized internal processes during the transformation, enhancing data integration, product categorization, taxonomy, and content.
The Outcome
CDMV has set a new veterinary supply distribution standard in Canada by leveraging Umbraco's content management system (CMS) and Orckestra Commerce. This cloud-based solution has dramatically boosted user engagement and platform performance. It integrates seamlessly with internal systems, offering self-service features, optimized catalog browsing, and detailed product descriptions. The setup also allows the marketing team to manage product placement listings independently and directly contract with suppliers, contributing to a 400% growth from product placement.
After launching in September 2023, CDMV saw an initial 32% increase in article views, a 16% rise in pages viewed per session, and a 14% boost in platform sessions. Sales grew by 10% overall, with a 9% increase in order value. These achievements have enhanced client interaction and earned CDMV distinction in the innovation category at the OCTAS 2024 competition, positioning them for future growth.
Increase in Order Value
Rise in Sales
Increase in Article Views
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